It just happened the the jelly roll I chose had 42 strips in it, and I only needed 40. So I set the 2 bad strips aside and got sewing. One day I remembered to take a picture of the strips, and I sent it on to Moda customer service. I didn't expect anything to come of it, but I wanted to tell them about the issue.
Well, within hours I had a rely to my email, with an offer to send me a complimentary jelly roll!
A few days later my package arrived, and I was SO excited to find this inside:
I was really impressed with the customer service at Moda, and I felt that they went above and beyond. Thank You, Moda!
6 comments:
i'm still working on my postage stamp quilt - but i think we got jelly rolls out of the same batch. a few of mine were wonky too and as i'm lining up blocks i'm trying not to cry.
at least i like wonky, right?
I would love to do this. Is it too late to start?
Wonderful. Good for Moda!
Impressive!
I'm very impressed! Good for you for following through with a company. Years ago I opened a pickle jar I had just purchased...something not quite right with the smell and looks inside. I contacted the company and one day I received a Fedex sampler package of about 9 different pickles--along with the nicest letter of apology. I definitely will always remember that company and looks like Moda likes to make things right, too!
p.s. I still need to finish my postage stamp quilt--it's sandwiched and needs quilting.
(I'm a bit behind on my blog reading..)Wow great customer service especially because you received some Hideaway! Lucky gal. :)
Post a Comment