When I bought my jelly roll for the Postage Stamp Quilt Along, I found 2 bad strips in the bunch. One of them looked to have come from the end of the bolt, so 1 long edge was jagged and clearly not 2.5" wide. The other strip had several folds in it, so the width varied along the strip.
It just happened the the jelly roll I chose had 42 strips in it, and I only needed 40. So I set the 2 bad strips aside and got sewing. One day I remembered to take a picture of the strips, and I sent it on to Moda customer service. I didn't expect anything to come of it, but I wanted to tell them about the issue.
Well, within hours I had a rely to my email, with an offer to send me a complimentary jelly roll!
A few days later my package arrived, and I was SO excited to find this inside:
I was really impressed with the customer service at Moda, and I felt that they went above and beyond. Thank You, Moda!